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FAQs
Frequently Asked Questions
Q. Can I call to speak to someone?
A. Absolutely! Please do - business hours are 9.00am to 5.00pm (Standard Time Zone: GMT/UTC + 12:00 hours).
Q. How can I trust that you are legit?
A. purenzdesign.co.nz's legal name is PURENZDESIGN Limited a limited liability company registered with the NZ Companies Office. Please read our testimonials to find out what people who have purchased from us have to say about us.
Q. Do you have a shop where I can come and see, smell and feel the products?
A. No, we do not have a retail outlet - we are an online store only. Please feel free to call us to assist you in the process - we are here to help with any questions. We have a 30 day money back guarantee - so if you do make a purchase and are not 100% happy, you can return it. We want you to be happy with your purchase and your online experience.
Q. How do I purchase the things I want?
A. The shopping cart is really user-friendly.
1. Click 'Go Shopping' on the left hand menu bar and a list of shopping cart categories will appear. For example - Art, Kiwiana and Wedding Gifts, to name a few. Within the categories are sub-categories. For example within Art, there are sub-categories of individual artists.
2. The shopping cart has been structured to make shopping easy. Find a product you like and have a look at the photographs, read the product descriptions and familiarise yourself with the designer - these things will help you decide on whether or not you've chosen the right product for you. You can also email or telephone us to find out any further information about the product to help you make your mind up. We realise without holding it in your hand (like conventional shopping) - you may need to talk about it - please don't hesitate to call us.
3. From the product page make any required selections like size and quantity. When you have decided to buy - select the 'buy' button. Your item will be added to your shopping cart (and will say so in the shopping cart summary at the top of the page).
4. Continue shopping and add to your order. When you have finished shopping click on the blue word 'CHECKOUT' located at the top of the page within the shopping cart summary. You will then go into a page where you need to select your delivery zone. Once selected a page will appear that displays your purchase(s) including delivery charges.
5. Complete all the fields with your name and delivery information. Choose a payment method (note - for debit card - choose credit card). If you would like to include a note or request the free gift wrapping offered include that within the Additional Information comments box within the screen. Once completed - press the 'Send Order' button at the bottom of this page.
6. You will then go through to a screen which will state your order number and the amount of your order. It will state 'We will now redirect you to the secure server so you can enter your credit card details.'
7. You will then go through to a secure server to DPS to make your payment where you will enter your payment details. These are confidential.
You will receive a confirmation email of your order soon after making your purchase.
Q. Is making payment on your site secure?
A. Yes, PURENZDESIGN uses a secure payment gateway called DPS - a New Zealand owned and operated service. We do not keep credit card details after a purchase has been made.
Q. How can I pay for my order?
A. Credit Card: we accept Visa and Master Card. Your statement will appear as "PURENZDESIGN Ltd" and will be in New Zealand Dollars ($NZD).
Debit Card - you can use the Credit Card option in the payment options.
Internet banking: details are provided during check out, your order will sent when funds are cleared.
Order by telephone +643 548 3737 using any of the above methods of payment.
Q. How long will it take for my parcel to arrive?
A. Delivery within NZ is via courier through PBT Couriers. Delivery to everywhere else in the world is through NZ Post via international airmail post.
Below are the approximate delivery times.
New Zealand - PBT Couriers
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Destination
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Delivery Times
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South Island & Wellington
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Overnight
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Rest of the country
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2 days
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Please note that if you live outside a major city - it may a little longer to get to you - so please use these as a guide and that days refer to delivery days.
Worldwide - NZ Post
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Destination
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Delivery Times
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Australia
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4-6 days
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Asia Pacific
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4-10 days
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Western Europe & UK
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4-10 days
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USA , Canada & Middle East
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5-10 days
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East Europe & rest of world
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5-10 days
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Q. How much does it cost to get my parcel to me?
A. A flat-rate fee of $6.00 for New Zealanders. However, if you spend $100 or more in one transation delivery is free within NZ. For other parts of the world - destinations are categorised into 5 areas as outlined in the table above. Once your zone is selected the website calculates your delivery fee on weight in 10gram increments.
Q. Can I trace where my parcel is?
A. Yes if you if inside of NZ. Go to http://www.pbt.co.nz/ and enter your tracking number which is provided to you via email once your order has been dispatched.
No, for outside of NZ. This is strictly international airmail. Please notify us if you have not received your order within 10 days.
Q. I live outside of New Zealand, do I get charged sales tax (Goods and Services Tax -'GST')?
A. No - this is included in the price on the website but 12.5% is deducted from your total purchases (excluding postage as this does not include GST) at the check-out stage.
Q. What if I am disappointed with the goods?
A. That will be a real shame for you, however, we have a 30 day money back guarantee. We want you to be 100% happy with your purchase! Return the goods within 30 days and we will refund your money.
Q. Can I return my product if it's damaged?
A. Absolutely. Please refer to the returns policy for further information. We have a 30 day money back return policy. Customer satisfaction is paramount at purenzdesign.
Q. Do I get an invoice sent out with the goods?
A No, we do not attach or include an invoice. If you make a purchase you will get confirmation of your purchase in an email as part of the online purchase process. If you require an invoice - we can provide this on request.
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